Frequently Asked Questions
Everything you need to know about your Essence Amsterdam order.
What is the estimated delivery time for my order?
Orders within the Netherlands are typically delivered within 1-2 business days. For international shipping within Europe, please allow 3-5 business days for your package to arrive.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Essence Amsterdam accepts all major credit cards (Visa, Mastercard, Amex), iDEAL, PayPal, and Klarna for 'Buy Now, Pay Later' convenience.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored collections.
Where are Essence Amsterdam garments produced?
Our collections are designed in Amsterdam and ethically manufactured in boutique workshops across Portugal and Italy, ensuring premium quality and fair labor practices.
Can I track my shipment?
Yes, once your order is dispatched, you will receive a confirmation email containing a Track & Trace link to follow your package's journey in real-time.